怪哉，开通了shell居然登录不上

Visitor Name: cosbeta
Question: why can‘t I  log into shell —————————— my cpanel user name is “5bird.com” Is shell with the same username? thank you
IP Address: 58.248.22.34
Browser Information: Mozilla/5.0 (Windows; U; Windows NT 5.1; zh-CN; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3
Capture Information:

jtrent: Welcome to our real-time support chat. How can I help you today?

jtrent: Your username is ***.

cosbeta: thank you， please hold on, I will try

jtrent: Surely.

cosbeta: I noticed that you have two versions of CP, one is with normal 80 port web, the other is with other port, is there any differences?

jtrent: One is secure and one is not.

cosbeta: and

cosbeta: sorry, I can not shell with f***

cosbeta: login as: ***
***@5bird.com’s password:
Access denied
***@5bird.com’s password:

jtrent: What are you using for the password.

cosbeta: ***

jtrent: When you connect, please use 69.89.31.55 as the address.

cosbeta: could you please check it for me? I just have this password only!

jtrent: I understand. Please use the IP address I gave you to connect with.

cosbeta: same error occurred!

jtrent: What program are you using for this?

cosbeta: putty.exe

cosbeta: with port 22

jtrent: This is logging me right in.

cosbeta: *** with password “**** ?

cosbeta: also use putty.exe as client?

jtrent: Yes.

cosbeta: ok, I will try after work at home, thank you

jtrent: Thank you as well.

cosbeta: It is very strange, by

看来只有回家再试一试了，真是奇怪，我shell DH都没有任何问题的，哪位朋友知道原因么？